Support

Support: keeping your business on track

It’s easy to lose sight of initial goals or KPIs. Having a partner by your side that supports you in a realistic and practical way keeps your eye on the prize, instead of just using theory.
Our approach?
Provide you with all knowledge and tools to make your project a success.

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Support and administration

Issues can surface on a daily basis. As a business, you need to focus on delivering excellent results. You don’t want to be restricted by the lack of supportive tasks or administration.

Scalefactory can support you by:

  •  Documented approach in every step of the process
  •  Providing a user help desk for ad hoc questions
  • Updating your stakeholders during weekly or monthly meetings
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Application maintenance

Your business develops, technology evolves, customer desires can change, successes
reached can mean new goals are drafted. Your changed processes need to follow.

Our maintenance services include:

  •  Urgent requests which require immediate attention
  •  Minor business changes which require Salesforce expertise
  •  General request for information
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Training

Every change management project comes with the handover of a lot of information and knowledge. Proper training and repetition means that everyone is pointed in the right direction.

Our experts can provide:

  •  Custom written training material
  •  On site training on all levels
  •  Train the trainer

Scalefactory can adapt to any level of support, from employee- to C-level.
Our pragmatic and realistic approach focuses on pragmatic and transparant communication.
In need for support?